Support

Something not working, or a question we haven’t answered? Write to [email protected] and we’ll get back to you.

Getting started

On the Conversation tab, pick a language for each side, tap your side’s mic button and speak. Kenly shows the translation on the other side and says it out loud. On the Listen tab, Kenly turns what the phone hears into live translated subtitles.

Kenly doesn’t hear me

• Check that Kenly may use the microphone: on an iPhone, Settings › Kenly › Microphone; on Android, Settings › Apps › Kenly › Permissions.
• Check your internet connection: Kenly translates online.
• Kenly doesn’t listen while it speaks a translation, so wait for it to finish before you answer.

Minutes and plans

Each plan includes translation minutes per week or per month, counted while Kenly listens and while it says lines you type. Unused minutes don’t carry over. When they run out, Kenly finishes the sentence in progress, and the session ends. The pricing section lists what each plan includes.

A new phone, or a plan that doesn’t show

Sign in to the same Apple Account or Google account you bought with, and use Restore purchases in the app. Kenly has no account of its own, so a plan doesn’t move between iPhone and Android.

Cancelling

Subscriptions are managed by your app store. On an iPhone: Settings › your name › Subscriptions › Kenly. On Android: Google Play › your profile › Payments & subscriptions › Subscriptions › Kenly. Deleting the app doesn’t cancel it. Your plan stays until the end of the period you’ve paid for.

Refunds

Apple and Google take the payments, so they handle refunds: for the App Store at reportaproblem.apple.com, and for Google Play through Google Play’s refund help.

Privacy

Kenly listens only while the mic is on, and our server keeps nothing after your session. The privacy policy has the details, and the terms of use cover plans and purchases.